Finding solutions together: We help resolve conflicts between travellers and companies – free of charge for consumers.
Problems can always arise when travelling. If you do not receive a satisfactory response to a complaint with a travel or transport company, we can help you resolve the dispute. At the Schlichtungsstelle Reise & Verkehr, over 50 specialists work in alternative dispute resolution, just like the team on the left in the picture.
Travel trouble /
complaint unsuccessful
Conciliation Request
SRUV Conciliation
Company consultation
Quick arrangement of an agreement directly with the company
If necessary, conciliation recommendation after individual case examination by our lawyers
80-90 % SETTLEMENT
Compensation and Reimbursement of costs
Yes, we are still here for you as Schlichtung Reisen & Verkehr. You can find out why we have a new name on the ‘Our new name’ page.
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0
