Schlichtungsstelle Reise & Verkehr e.V.

Finding solutions together: We help resolve conflicts between travellers and companies – free of charge for consumers.

Problems can always arise when travelling. If you do not receive a satisfactory response to a complaint with a travel or transport company, we can help you resolve the dispute. At the Schlichtungsstelle Reise & Verkehr, over 50 specialists work in alternative dispute resolution, just like the team on the left in the picture.

Travel trouble /
complaint unsuccessful

Conciliation Request

SRUV Conciliation

Company consultation

Quick arrangement of an agreement directly with the company

If necessary, conciliation recommendation after individual case examination by our lawyers

80-90 % SETTLEMENT

Compensation and Reimbursement of costs

Consumer experiences

For the latest articles on ADR in the travel and transport sector, read our blog

Am I in the right place at the söp?

Yes, we are still here for you as Schlichtung Reisen & Verkehr. You can find out why we have a new name on the ‘Our new name’ page.