Schlichtungsstelle Reise & Verkehr e.V.

Finding Solutions Together: We assist in resolving conflicts between travellers and companies, completely free of charge for consumers.

Flight

Train

Coach

Ship

Package Holiday

Issues can often arise while travelling. If you do not receive a satisfactory response to a complaint made to a travel or transport company, we are here to help you resolve the dispute.

The Schlichtungsstelle Reise & Verkehr employs over 50 professionals who specialise in out-of-court dispute resolution, much like the dedicated team shown in the accompanying image.

Your Schlichtungsstelle Reise & Verkehr e.V.

Travel issues /
Unsuccessful complaint

Request for conciliation

Conciliation procedure

Hearing with the company

Arranging a quick agreement directly with the company

If necessary, a conciliation recommendation following individual case review by our lawyers

80-90% Success rate in reaching agreements

Reimbursement of costs /
Compensation

Am I in the right place?

Absolutely! As the Schlichtungsstelle Reise & Verkehr e.V., we are here to support you. To learn more about our recent name change, please visit the ‘Our renaming’ page.

Key Facts About Schlichtung Reise & Verkehr

46,000+ cases

2025 successfully concluded

Over 85%

amicable solutions reached

Independent & impartial

no conflicts of interest

Free of charge for consumers

no fees to pay

Specialised in travel and transport law

experienced & knowledgeable

Would you like to learn more? Our website provides information about your rights and the conciliation process. Do you have a specific question? Please take a look at our FAQs.

Consumer experiences

      
 4.9
 4.9
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
 
 
   
 
 
      Posted on Google  
   
   Dasale Mallawa-Arachi 
 36 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I've used a couple of times now, really helpful.
  
 
     Posted on Google  
   
   JEM GOLDEN 
 39 days ago
 
 
 Trustindex verifies that the original source of the review is Google. A highly professional, fast and jargon-free conciliation service that is extremely important in an era of frequent, & very sudden airline booking cancellations by airline companies. SRUV supported me to get compensation from a major European airline company after many months of 'silence' requesting (relatively small) repayment from the airline. SRUV got this sorted!
  
 
     Posted on Google  
   
   gert verelst 
 39 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very satisfied with the service provided by SRUV. Professional, efficient and clear communication throughout the entire process. Thank you for your excellent support!
  
 
     Posted on Google  
   
   Eliana Toti 
 68 days ago
 
 
 Trustindex verifies that the original source of the review is Google. My experience with SRUV was excellent. The entire process was handled with professionalism, efficiency, and remarkable speed. As a foreigner, navigating administrative procedures can be challenging, but the support I received made all the difference. I felt informed, supported, and, above all, safe throughout every step of the process. Their guidance gave me confidence and made what could have been a stressful experience much easier. I am very grateful for the outstanding service and would highly recommend SRUV to anyone seeking professional and reliable assistance.
  
 
     Posted on Google  
   
   ryan mccarthy 
 192 days ago
 
 
 Trustindex verifies that the original source of the review is Google. A very positive experience, the issue was resolved much quicker than I expected and the service was helpful and efficient.