Finding solutions together: We help with problems between travelers and companies.
Free of charge for travelers. Simple for everyone.
What do we do?
We help people who have had problems with a transportation company, e.g.:
On a flight
With the train
With the subway, S-Bahn, or bus
What is Mediation?
Mediation can help in a dispute. For example, if you want money from a transportation company that doesn’t want to pay, or that doesn’t respond. We can help. We speak with the company and try to find a solution together. Mediation is always voluntary and free of charge for travelers.
Good to know!
The mediation service is neutral. This means: We want to understand both sides and find a good solution for everyone.
Additional information:
The symbol (person inside a blue circle) on our homepage leads directly to practical help like larger text, different fonts, and different line heights, etc.
This text is written in simple language. For more information, please click “Normal Language” in the menu at the top.
How to contact us:
You can write to us or call us. Here are our contact details:
Email: kontakt-leicht@sruv.de
(Note: “sruv” stands for “Schlichtungsstelle Reise & Verkehr” which translates to “Mediation Service for Travel & Transportation”)
(person inside a blue circle) on our homepage leads directly to practical help like larger text, different fonts, and different line heights, etc.