No matter how well companies and their customers plan and organise their trips, there will always be problems that give rise to complaints. But what rights do travellers have in specific cases? Here you can find short and concise information about your rights.
If you have contacted the company with a complaint that you believe has been unsuccessful and would like the matter in dispute to be settled, please describe the facts of the case and your specific concern in your request for conciliation.
Of course, you do not have to provide legal explanations, as the team at the Schlichtungsstelle Reise & Verkehr e.V. (all appointed conciliators are qualified to hold judicial office) will clarify any legal issues.
Whether you are entitled to compensation or damages from the company is regulated differently for journeys by train, long-distance bus, flights or package holidays.
Here you can easily submit your complaint online – whether you are travelling by train, coach, plane, public transport, ship or package holiday.
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0
