Before submitting your request for conciliation, please be sure to follow the instructions under Your request for conciliation (this applies in particular to the note that you must have contacted the company concerned with your complaint before submitting your request).
… please use the online forms provided on our website (see buttons below).
Applications for conciliation submitted online ensure a simple and convenient application and the fastest possible processing of your case by the Schlichtungsstelle Reise Verkehr e.V.
… Please contact the company concerned directly. The conciliation body can only take action afterwards. We are not authorised to provide legal advice.
… you can reach us Monday to Thursday from 10.00 to 13.00 and from 14.00 to 16.00 on +49 (0)30 644 99 33-0. On Fridays we are available from 10.00 to 14.00.
We hope that our conciliation service will be characterised by respectful cooperation. Although conflicts can be emotional, we do not accept insults to our staff or other derogatory language. We therefore reserve the right to terminate such communication and, if necessary, the conciliation process as a whole.
In the interest of expediting the conciliation process, we ask that you refrain from making inquiries about the status of the matter: We will not forget you and your concerns – we promise!
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0
