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The conciliation
Your conciliation request
The conciliation procedure
FAQ
Company
Primary Functions
Name Change
Association
Network
History of the conciliation body
Service
Your rights
Materials
Press
Contact
Career
EN
DE
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The conciliation
Your conciliation request
The conciliation procedure
FAQ
Company
Primary Functions
Name Change
Association
Network
History of the conciliation body
Service
Your rights
Materials
Press
Contact
Career
EN
DE
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Materials
In this section you will find informative downloads relating to the work of the Schlichtungsstelle Reise Verkehr e.V.
Basic principles
Statutes
Download
Rules of procedure
Download
Procedural steps at the conciliation board
Download
Brief information on the conciliation body Travel & Transport
Download
Annual reports
Annual report 2023
Download
Annual report 2022
Download
Annual report 2021
Download
Annual report 2020
Download
Annual report 2019
Download
Annual report 2018
Download
Annual report 2017
Download
Annual report 2016
Download
Annual report 2015
Download
Annual report 2014
Download
Annual report 2013
Download
Annual report 2012
Download
Annual report 2011
Download
Annual report 2010
Download
Conciliation recommendations
Railway
Train cancellations in international travel chains
Download
Missed connection in an international travel chain
Download
Loss of hand baggage during train journey
Download
Ticket refund due to booking error (immediate cancellation)
Download
Ticket refund after cancellation due to long delay
Download
Taxi to the airport after signalling disruption on the train route (Rail&Fly)
Download
Taxi after delayed train arrival
Download
Taxi in the event of train service interruption
Download
Taxi alternative transport
Download
Use of Deutschland_Ticket in 1st class (increased fare)
Download
Cancellation of a trial BahnCard
Download
Mistake about the train route covered by the ticket
Download
Overnight stay in a hotel after train cancellation
Download
Incorrect name on online ticket (increased carriage charge)
Download
Damaged baggage Special case of particularly expensive suitcases
Download
Coach
Compensation for departure delays
Download
Loss of baggage in the hold
Download
Loss of baggage due to traveller not being taken on board at a stopover
Download
Additional costs due to cancellation of a leg of the journey
Download
Additional costs due to missed connection
Download
Onward journey by train and car after bus breakdown
Download
Flight
Refund in the event of ticket cancellation by travellers
Download
Flight cancellation due to thunderstorm
Download
Flight cancellation due to hole in runway
Download
Flight cancellation due to staff shortage at the airport (UK, English)
Download
Flight cancellation due to strike
Download
Baggage damage to suitcase
Download
Baggage damage Loss Cancellation Delay
Download
Loss of baggage and replacements
Download
Loss of baggage and valuables (UK, English)
Download
Delayed baggage (without statement)
Download
Liability under the Passenger Rights Regulation only for the operating air carrier
Download
Liability under the Air Passenger Rights Regulation only for operating air carriers (UK, English)
Download
Denied boarding due to missing visa for destination
Download
Denied boarding due to missing visa for transit (UK, English)
Download
Denied boarding due to staff shortage at check-in
Download
Denied boarding due to late opening of check-in
Download
Airport diversion in the same region
Download
Limitation period for claims under the Passenger Rights Regulation
Download
Public transport
Travelling too far on the underground (increased fare)
Download
Mobile phone ticket not downloaded (increased fare)
Download
Package holidays
Flight ticket rebooking via travel agent
Download
Package holiday with travel defects
Download
Ship
Ticket not used after illness
Download
Reimbursement of misplaced bicycle ticket after new purchase
Download
