No matter how well companies and their customers plan and organise their trips, there will always be problems that give rise to complaints. But what rights do travellers have in individual cases? Find out more about your rights at a glance here.
If you have contacted the company with a complaint that you believe has been unsuccessful and would like us to arbitrate the matter in dispute, please describe the facts of the case and your specific concern in your request for arbitration.
Of course, you do not have to make any legal statements, as the team at the Schlichtungsstelle Reise & Verkehr e.V. (all appointed conciliators are qualified to hold judicial office) will clarify any legal issues.
Whether you are entitled to compensation or damages from the company is regulated differently for journeys by train, long-distance bus, flights or flat-rate bookings.
You can submit your conciliation request conveniently online here – for trains, long-distance buses, flights, public transport, ships or package holidays.
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0
