Air travel: Your rights

Did your flight not go as planned? Then you may be entitled to various air passenger rights.
If you are affected by a delay, cancellation or denied boarding, you may have special legal claims under European air passenger rights. There is special protection for travellers with restricted mobility. For baggage problems such as loss, damage or delayed delivery, compensation claims are possible under the Montreal Convention.
Passenger rights are complex and the subject of numerous court decisions. The European Court of Justice alone has dealt with an overwhelming number of cases on air passenger rights over the past 20 years. You can find a summarised overview of your most important rights by clicking on one of the scenarios shown above.