Did your flight not go as planned? In this case, various air passenger rights come into consideration:
If you are affected by a delay, cancellation or denied boarding, you may have special legal claims under European air passenger rights. There is special protection for travelers with limited mobility. Compensation claims for baggage problems such as loss, damage or delayed delivery are possible under the Montreal Convention.
Passenger rights are complex and the subject of numerous court decisions. The European Court of Justice alone has dealt with an overwhelming number of cases on air passenger rights over the past 20 years. You can find a summarized overview of your most important rights here:
You can submit your conciliation request conveniently online here – not only for air travel but also for rail, long-distance bus, public transport, package tours or boat trips.
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0
