Flight baggage problems: Your rights in the event of delay, damage or loss

Has your baggage been damaged, delivered late or even lost? Then you may have a claim under the Montreal Convention.

Submit a conciliation request

You can submit your conciliation request conveniently online here – not only for air travel but also for rail, long-distance bus, public transport, package holidays or boat trips.

Liability for checked baggage

Airlines must generally compensate for damage caused by the destruction, loss, damage or delay of baggage. Liability for checked baggage is independent of fault and applies up to a maximum liability limit of around EUR 1,600.00.

Note

Whether a claim actually exists in your case depends on the specific individual case. The presentation of rights is only an initial overview and does not claim to be exhaustive.
A comprehensive presentation of air passenger rights can be found on the website of the European Union.

Cancellation

Barrier-free access

Baggage

Downgrade

Denied boarding

Delay

Flight baggage problems: Your rights in the event of delay, damage or loss

Submit a conciliation request

Liability for checked baggage

Note