Has your baggage been damaged, delivered late or even lost? Then claims under the Montreal Convention come into consideration.
You can submit your conciliation request conveniently online here – not only for air travel but also for rail, long-distance bus, public transport, package tours or boat trips.
As a general rule, airlines must compensate for damage caused by the destruction, loss, damage or delay of baggage. Liability for checked baggage is independent of fault and applies up to a maximum liability limit of around EUR 1,600.00.
Whether a claim actually exists in your case depends on the specific individual case. The presentation of rights is only intended to provide an initial overview and is not exhaustive.
The website of the European Union provides a comprehensive presentation of air passenger rights.
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0
