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Association

The Schlichtungsstelle Reise & Verkehr e.V. is recognized by the Federal Government as a consumer arbitration board and is notified to the EU.

The conciliation body supports travelers and companies in finding solutions together

Schlichtungsstelle Reise & Verkehr e.V. is a non-profit organization and is supported by an association in which more than 350 transport and travel companies have joined forces. The purpose of Schlichtungsstelle Reise & Verkehr e.V. is: “(…) the promotion of public transport through out-of-court dispute resolution between companies and their customers (travelers).” The association supporting the arbitration board is open to all companies and organizations that offer or arrange transport and travel services. More than 350 companies are currently participating in the proceedings of the Schlichtungsstelle Reise & Verkehr e.V. (Travel & Transport Arbitration Board). The bodies of the association are the Executive Board, the General Meeting and the Advisory Board. More detailed information on the organization of the Schlichtungsstelle Reise & Verkehr e.V. can be found in the association’s articles of association and the rules of procedure.

Management Board

The board of the Schlichtungsstelle Reise & Verkehr e.V. consists of

  • Michael Hoppe, Board of Airline Representatives in Germany e.V. (BARIG)
  • Christiane Leonard, Federal Association of German Bus and Coach Companies (bdo)
  • Axel Meynköhn, Wyker Dampfschiffs-Reederei Föhr-Amrum GmbH (W.D.R.)
  • Dr. Michael Peterson, Deutsche Bahn AG – Chairman of the Board of the Association
  • Matthias von Randow, Federal Association of the German Air Transport Industry (BDL) – Deputy Chairman of the Board of the association

Advisory Board

The Schlichtungsstelle Reise & Verkehr e.V. is supported in its work by an advisory board.
The advisory board is made up of people who contribute the following perspectives:

  • Consumers:inside
  • Economy/Company
  • General public, represented by representatives of the Federal Government, the German Bundestag and the federal states
  • Science

Submit a request for conciliation

You can submit your conciliation request conveniently online here – not only for air travel but also for rail, long-distance coach, public transport, package tours or boat trips.

To the conciliation request

Geschäftsführerin:
Dr. Sabine Cofalla

 

Leiter der Schlichtungsstelle:
Dr. Christof Berlin

 

Amtsgericht Charlottenburg VR29041B

Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0

Linkedin

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