Tasks and team

Finding solutions together – Schlichtungsstelle Reise & Verkehr e.V. ensures that as many travellers and companies as possible reach amicable agreements in the event of disputes: with precision, empathy and efficiency.

Tasks and working methods

Unforeseen events such as a cancelled flight, a delayed train or lost luggage often give rise to complaints.

Have you complained to a company and received no response or a response you were not satisfied with? Then you are welcome to submit a conciliation request to us.

The benefits

Travellers feel well supported by the Schlichtungsstelle Reise & Verkehr e.V.. This is shown, for example, by the many positive reviews on online portals. The conciliation is a simple way to ensure that a complaint is really heard and that the individual case is examined by specialised lawyers. In accordance with the law, the service is free of charge for consumers. There are no processing fees, no contingency fees and no court costs. Travellers therefore receive the full amount of the claim to which they are legally entitled.
The willingness of our member companies to settle shows that they value conciliation as an effective and sustainable customer loyalty tool.
As one of the largest consumer conciliation bodies in Europe, the Schlichtungsstelle Reise & Verkehr e.V. contributes to the rule of law by ensuring that access to justice is as uncomplicated as possible. In this way, it also helps to relieve the burden on the courts.
We are also pleased with the broad support for our work from consumer organisations, the media, politicians and the professional public.
The quality of the Schlichtungsstelle Reise & Verkehr e.V.'s work is also confirmed by scientific analyses such as the 'Oxford Study'.

Good for everyone involved:

Submit a request for conciliation

You can submit your conciliation request conveniently online here – not only for air travel but also for rail, long-distance coach, public transport, package tours or boat trips.

The Team

Our work at Schlichtungsstelle Reise & Verkehr e.V. is characterised by a great deal of room for personal initiative and participation. The respectful exchange of ideas and our collegial cooperation also inspire us to better achieve our common goal of successful conciliation.

General Management

Director

Case administration

Early settlement

Conciliation team

General Management

Director

Case administration

Early settlement

Conciliation team