The first step is to make a complaint to the company with which you travelled or intended to travel. You should summarise the main details of your journey and briefly explain the reason for your complaint. The company can then investigate your complaint and reply to you. Companies have one month to do this, or two months in the case of air travel.
The second step is if you are not satisfied with the company’s response, or if you do not receive a response at all. You can then submit a request for conciliation using the online forms provided for this purpose (this will ensure that your case is dealt with as quickly as possible).
As an independent conciliation service, we do not have access to the company’s records and documents.
Geschäftsführerin:
Dr. Sabine Cofalla
Leiter der Schlichtungsstelle:
Dr. Christof Berlin
Amtsgericht Charlottenburg VR29041B
Fasanenstraße 81
10623 Berlin
Tel +49 30 6 44 99 33 – 0